Steve Mordue

Company Overview

Forceworks is proud to be one of the few Microsoft Tier 1 Certified Cloud Deployment Partners globally and a 2014 Microsoft Partner of the Year winner.

How did we achieve this goal? With a relentless focus on Microsoft’s cloud stack, resulting in a level of expertise unsurpassed by any other firm on the globe. Forceworks is “all-in” on Microsoft’s cloud solutions, contact us and let us tell you why.

At Forceworks, our goal is simple: To help businesses gain and sustain competitive advantage, increase revenue and profit, and strengthen customer relationships. Whether the focus is on strategy, systems, or execution, we have the people and technology to deliver tangible results fast and economically.

We specialize in:

  • Cloud Based implementation, training, and custom development.
  • Sales and marketing methodology, planning, and management strategies.
  • Streamlining & automating business processes and operations.
  • System Integrations and Application Development.

We work with business-to-business enterprises across the US ranging from fast growing technology firms to multinational manufacturers.

We are headquartered in Tampa, Florida and employ veteran professionals that serve clients across the US. Our consultants hold advanced degrees in business management and/or information technology and most have held executive level positions with successful growth oriented businesses.

From strategic planning, through implementation and deployment, we apply real-world experience, best practices, and a client-centric focus to deliver systems and solutions that power business growth.

Inspiration

Cloud, Cloud, Cloud! You have been hearing the chants for a few years now, but lately it has been getting a lot louder.

Once again, the technology paradigm is changing and technology providers better get with the program. The future winners will be those who can transition from a model of selling software and hardware requiring large upfront investments, to the subscription model where clients pay a small monthly fee for services. What does that mean? Customer Service will suddenly come back to the technology industry.

Today’s Software as a Service model gives clients more freedom than they have ever had before. Not happy with a partner, change them, not happy with a service, switch it. Who will be doing all this changing and switching? Clients who are not receiving exceptional service. Forceworks was formed in the cloud era, committed to delivering 100% cloud solutions, we understood from the get go that Customer Service is not only our differentiation, but our most important product.

Philosophy

Software as a Service Implementation should be as painless as possible.

We know that in order for you to be successful in growing your business there is some necessary level of experience and knowledge you must acquire with any business application. We believe that if we maximize the value you receive in your investment with us then you will maintain a long-term trust based relationship with us. Simply put, we are committed to your success first.

What makes Forceworks stand out are our principles that help drive client value and Account Executive success within our customer base which include:

  1. Focus on long term customer relationships
    Forceworks builds long-term relationships and nurtures the client’s growth on cloud based applications and custom built applications through becoming the client’s trusted advisor. We deliver a client roadmap on the platform at the completion of each project and look to build long-term relationships with our customers.
  2. Full-Service Solutions
    Where many partners focus on delivering the basic functionality and Customer Support, Forceworks has the experience, and capacity to deliver more advanced solutions with our knowledge in Apex, VisualForce, API integrations C++, Java, .NET, HTML, and PHP to name a few.
  3. Aggressive Quoting and Solution Delivery
    Forceworks takes pride in our ability to accurately and quickly scope projects that are aligned to the client’s bottom line — delivering value-added solution quickly and at a reasonable price.

We keep the process simple!

Core Values

Fundamentally, We Believe That Openness And Honesty Make For The Best Relationships Because That Leads To Trust And Faith.

We value strong relationships in all areas: with managers, direct reports, customers (internal and external), vendors, business partners, team members, and co-workers.

Strong, positive relationships that are open and honest are a big part of what differentiates Forceworks from most other companies in our space. Strong relationships allow us to accomplish much more than we would be able to otherwise.

A key ingredient in strong relationships is to develop emotional connections. It’s important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more.

In any relationship, it’s important to be a good listener as well as a good communicator. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally.

At Forceworks, we embrace diversity in thoughts, opinions, and backgrounds. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. It is critical for relationship-building to have effective, open, and honest communication.

As the company grows, communication becomes more and more important because everyone needs to understand how his/her team connects to the big picture of what we’re trying to accomplish.

Communication is always one of the weakest spots in any organization, no matter how good the communication is. We want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication.

Supporting other Microsoft Partners

Forceworks offers our services to other Microsoft Partners to assist you with capturing, and supporting new clients.

Microsoft Dynamics 365 Are you pursing Dynamics 365 clients? This can often be a can of worms. For example, in our experience, about 25% of Outlook integrations do not succeed for users after following the provided instructions. Can you support your clients on this? The default installation of CRM, out of the box, is a great product, but how do you respond to a client requesting that it be customized or wanting help installing some obscure 3rd-party solution, or developing workflows?

Integrations If you have not already, you will be hearing more and more requests for integrations. Many of your potential clients will have existing LOB applications. Vertical, sometimes proprietary, systems that are necessary for conducting their business. In most cases, they will want to integrate CRM with these systems to maintain data-integrity, eliminate duplicate entry, or provide visibility in CRM to their organization’s activities across their platforms. For many clients, CRM can serve as a “Home Base” if properly integrated, which is a significant value proposition that should be a part of your sales presentation. But can you deliver on this?

Power BI  What is your comfort level deploying Power BI?

Partner2Partner Forceworks can assist your firm with any of the above scenarios, allowing you to sell the most sophisticated cloud solutions with complete confidence. As you know, if you have been selling cloud services for a while, your ability to even close a cloud deal is often dependent on your satisfying the client’s need for necessary and ancillary services. We offer these services, directly to partners, at rates that allow for additional revenue to you, so there is no reason to settle for the residual payments from Microsoft alone.

Our Promise to Partners While we know that Trust is Earned, you have to start somewhere… we start with this Promise: Forceworks will never:

  • Attempt to interfere with your client relationship in any way
  • Accept from your client, or request, a change in POR relationship from you
  • Attempt to up-sell any other services to your client. If we see an up-sell opportunity, we will pass the information to you.