DHCU Community Credit Union

DHCU Community Credit Union builds its business on excellent service, which requires effective teamwork. However, DHCU staff didn’t have instant messaging (IM), presence, or team collaboration tools. “Email communication with vendors who use Microsoft Office Outlook was problematic and GroupWise didn’t operate well with our call center software,” says Nadine Coon, IT Manager at DHCU Community Credit Union. “We wanted communication and collaboration tools that would meet our security and mobility requirements and that would work on different mobile devices.”
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Solution

DHCU chose Microsoft Office 365, an online service that unites familiar Microsoft Office applications with the power of email, calendaring, collaboration, and communication solutions. It acquired Office 365 through its Microsoft partner to deploy Microsoft Exchange Online, Lync Online, SharePoint Online, and Office Professional Plus by early 2012. “Office 365 included everything in one suite of services,” says Coon. “This is the only project I’ve had where employees were saying, ‘Yes! When can I be migrated?’”

Benefits

Since deploying Office 365, DHCU has seen a 14 percent increase in loan balances and a 5 percent increase in memberships. “Everyone loves Lync Online and IM because they can find colleagues to quickly answer member questions and drive sales,” says Matt McCombs, Executive Vice President and Chief Operating Officer at DHCU Community Credit Union. “We’re
using SharePoint Online to better manage sales leads and Outlook Web App to access email on the mobile phone of our choice. Vendor communications have improved.”

McCombs is relieved that the deployment went smoothly and the solution interoperates with existing systems. “Office 365 saved us money in server replacement and management costs and frees up my time to deliver on strategic IT projects.”