expert support, the way you want it
Get support by blocks today
What is Support by Blocks?
This is a concept we pioneered over 3 years ago, when it became obvious that Microsoft’s Business Applications and the platforms they run on were undergoing continuous change. Change is good, it has brought massive capabilities to our customers. But trying to pin down an exact cost for a project became impossible. Not only that, with continuous new capabilities being launched throughout the life of a project, a more flexible engagement model was needed to handle the scope shifts.
We developed and launched the “Support by Blocks” model, which was been extremely well received by our clients. With our model, you pre-pay for Support Blocks of time in 10, 20, 40 or 80 hour blocks. We offer several block sizes for different needs. The hours purchased go into a “bank”, and we perform requested services against that bank until it is depleted. What kinds of services? Any services: customization, consulting, training, integrations, migrations… you name it. Our team is capable of performing anything you need, and our Support Blocks model makes it easy for you to consume the services you need, as you need them. No more negotiating change requests as your requirements change.
What size projects is this applicable to? All sizes! We have worked with small customers who purchase a single 10 hour block, up to enterprise organizations who purchase multiple 80 hours blocks each month. We also have customers of all sizes, who have continued to work with us using this model for years. It is easy to understand, and easy to get started. With our “Blended” rates, we engage our most senior staff and our junior staff, as needed, all at one cost to you. Our pre-paid model eliminates the need for us to have an Accounts Receivable function, and we pass the savings on to you in our lower hourly rates. Also, the larger the block, the lower the rate, getting down to as low as $125USD/hour. We have worked with hundreds of customers with this “win-win” model, find out why they love it.
Pre-Paid Block Pricing
10 Hour Block
- Hourly Rate: $200 USD
- A small commitment. Great for a few simple tasks, or training, or consulting or requirements analysis.
20 Hour Block
- Hourly Rate: $175 USD
- Great for a few more tasks, or heavier training, or deeper consulting or deeper requirements analysis.
40 Hour Block
- Hourly Rate: $150 USD
- You can actually start building some custom capabilities, or custom reports, or do a migration analysis.
80 Hour Block
- Hourly Rate: $125 USD
- Now you are starting a real “development” project! This is also our lowest available hourly rate!
Can’t pay with a Credit Card? No problem, we also accept pre-pay by check or ACH, contact us for details.