The Works from Forceworks

Forceworks unveils a groundbreaking “Services as a Subscription” model, revolutionizing how services are delivered for Microsoft Dynamics 365 and the Microsoft Power Platform. This modern alternative challenges the conventional hours-based system, offering unmatched flexibility and efficiency.

You’re Covered with “The Works”

Fourteen Categories of Unlimited Services

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Advice and Consulting

Tools are essential, but what, how, and where to deploy them to impact your business positively? we can advise you.

Included with “The Works” is a monthly Strategic Advisory call with our two Principals; both Microsoft Business Applications MVPs.

Solution Design

There are a lot of wrong ways to build things. Fortunately, there are right ways also, and we know those.

Deployment

Just getting started, or adding a new environment? We’ll take care of that and shoot your team logins when it’s ready

Solution Customization

Our team is at your service by adding tables, columns, forms, views, workflows, dashboards, etc.

Automation

Eliminating repetitive manual actions or processes not only saves time but increases accuracy. We do this “Automatically”

User Support

Your users can get stuck or confused. We can answer their questions to keep them humming along

User Training

Whether onboarding new people or new features, we’re here to educate your team on “Best Practices”

Reporting

How many green widgets did you sell on St Patrick’s day? Not a problem, we’ll whip up a chart

Cost Management

User Licensing and Data Capacity are not free! We’ll closely monitor to make sure you never pay more than you need.

Systems Monitoring

What’s going on with your system? How is it being used or abused? We’ll keep you posted on what we see

Data Management

Data is the lifeblood of business today, but bad data is damaging and costly. We’ll keep an eye on that

System & User Security

Bob needs to see the whole alphabet, but Sally should only see A, K, and Z? No problem, we’ll wire that up for you

System Administration

Adding or removing users, adjusting roles, updating configurations… we can do this in our sleep… but we’ll be awake

"The Works" App

“The Works” app, a solution installed in your environment(s) for easy user access to ask questions, report issues, or suggest improvement ideas in real-time!

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The Works from Forceworks

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Forget about Forms and Chats
I just want to talk to somebody!!!

“The Works” has been a game changer for our massive CRM project. Before, our internal team was backlogged with customization and service requests, ideas, and issues. But now, the Forceworks team collects and resolves them for us, freeing up our time for other tasks. We love not worrying about tracking the hours and dollars with the predictable monthly fee model.

Keith Perfect

Director of Technology & Intelligence, Northrop & Johnson Yachts

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Covered Products

All of these products are covered in your Subscription

“The Works is modern, you know, and that allows us to continue the dynamic nature of our business when we have business critical needs. It gives us predictability in our finances and that makes the finance team very happy to know that there’s this cost that we expect monthly.”

Erik Zettersten

Head of Technology, VeeFriends (A Gary Vaynerchuk Company)

Microsoft Power Apps

Power Apps

Rapid Development Platform for Apps and Mobile Apps

Fabric 256 1

Microsoft Fabric

Consolidated Data Infrastructure

Dynamics 365 Sales

Dynamics 365 Sales

The Microsoft Dynamics 365
Enterprise Sales Solution

CustomerServiceInsights scalable

Dynamics 365 Customer Service Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

RS23

RapidStart Sales for Dynamics 365

A Low-Cost Alternative to the Dynamics Sales App

Microsoft Power Automate

Power Automate

Process Automation and Integration Platform

Dataverse scalable

Dataverse

Microsoft’s Foundational Relational Data Platform

CustomerService scalable

Dynamics 365 Customer Service

The Microsoft Dynamics 365
Enterprise Customer Service Solution

SalesInsights scalable

Sales Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

RS23

RapidStart CRM for Dataverse

The #1 Ranked Power Platform CRM

Microsoft Power BI

Microsoft Power BI

The Market-Leading Business Intelligence Platform.

msteamsicon

Microsoft Teams

Integration with the leading Communications Platform.

CustomerInsights scalable

Dynamics 365 Customer Insights - Data

Microsoft’s Enterprise Customer Data Platform

3rdparty

Third-Party Solutions

We can configure and manage any of your connected third-party solutions

RapidStart CRM Icon

RapidStart Project for Dataverse

A simpler alternative to Microsoft Dynamics 365 Project Operations for smaller teams.

Microsoft Power Pages

Power Pages

Business Portal Platform for
Self-Service solutions for constituents.
Dynamics 365 App for Outlook

App for Outlook

Integration with the leading Email Client.

Marketing scalable

Customer Insights - Journeys

The Microsoft Dynamics 365
Enterprise Marketing Solution

ProjectServiceAutomation scalable

Dynamics 365 Project Operations

The Microsoft Dynamics 365 Enterprise Project Solution

RS23

RapidStart Field Service for Dataverse

A simpler alternative to Microsoft Dynamics 365 Field Service for smaller teams.

copilotlogo ImgID1

Microsoft Copilots

AI-Driven Productivity

BusinessCentral scalable

Business Central

The Cloud Finance Solution for SMB

sharepointicon

Microsoft SharePoint

Integration with the leading document management platform.

FieldService scalable

Dynamics 365 Field Service Automation

The Microsoft Dynamics 365 Enterprise Field Service Solution

RS23

RapidStart CRM Business Central Addon

Bring Business Central Data into RapidStart CRM

“We wanted somebody to come alongside us and just kickstart our whole process so we could get up and running really fast. And it’s going faster than we ever imagined it would. So that’s something we just didn’t even know was available until we stumbled upon Forceworks. So that’s far and away the most attractive thing about them, but I will also say that the money thing is great. We can plan it out and it was really easy to get approved.”

Kyle Benedetti

IT Manager, Vineyard Columbus

Covered Products

All of these products are covered in your Subscription

Microsoft Power Apps

Power Apps

Rapid Development Platform for Apps and Mobile Apps

Microsoft Power Automate

Power Automate

Process Automation and Integration Platform

Microsoft Power Pages

Power Pages

Business Portal Platform for
Self-Service solutions for constituents.
Microsoft Power BI

Microsoft Power BI

The Market-Leading Business Intelligence Platform.

copilotlogo ImgID1

Microsoft Copilots

AI-Driven Productivity

Fabric 256 1

Microsoft Fabric

Consolidated Data Infrastructure

sharepointicon

Microsoft SharePoint

Integration with the leading document management platform.

BusinessCentral scalable

Business Central

The Cloud Finance Solution for SMB

msteamsicon

Microsoft Teams

Integration with the leading Communications Platform.

Microsoft Power Virtual Agents

Power Virtual Agents

AI-Driven Chat Bots Platform

Dataverse scalable

Dataverse

Microsoft’s Foundational Relational Data Platform

Dynamics 365 App for Outlook

App for Outlook

Integration with the leading Email Client.

Dynamics 365 Sales

Dynamics 365 Sales

The Microsoft Dynamics 365 Enterprise Sales Solution

CustomerInsights scalable

Dynamics 365 Customer Insights - Data

Microsoft’s Enterprise Customer Data Platform

FieldService scalable

Dynamics 365 Field Service Automation

The Microsoft Dynamics 365 Enterprise Field Service Solution

CustomerServiceInsights scalable

Dynamics 365 Customer Service Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

Marketing scalable

Customer Insights - Journeys

The Microsoft Dynamics 365 Enterprise Marketing Solution

ProjectServiceAutomation scalable

Dynamics 365 Project Operations

The Microsoft Dynamics 365 Enterprise Project Solution

SalesInsights scalable

Sales Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

3rdparty

Third-Party Solutions

We can configure and manage any of your connected third-party solutions

RS23

RapidStart Sales for Dynamics 365

Low-cost alternative to the Dynamics 365 Sales App.

RS23

RapidStart CRM for Dataverse

The #1 Ranked Power Platform CRM

RapidStart CRM Icon

RapidStart Project for Dataverse

A simpler alternative to Dynamics 365 Project Operations for smaller teams.

RS23

RapidStart Field Service for Dataverse

A simpler alternative to Dynamics 365 Field Service for smaller teams.

RS23

RapidStart CRM Business Central Addon

Bring Business Central Data into RapidStart CRM

worksinclusive

“Forceworks, and specifically Vlad and Steve have been awesome partners in this whole endeavor. We talk regularly, last time we talked about future-proofing. We’re just super excited to see where Forceworks and VeeFriends go in the future and super honored to be part of their new modern subscription model.”

Erik Zettersten

Head of Technology, VeeFriends (A Gary Vaynerchuk Company)

What is “The Works”?

The Works represents our innovative “Services-as-a-Subscription” concept, tailored for customers seeking continuous, unlimited customizations, support, and training. This model is especially suitable for small to corporate-sized organizations looking to optimize business benefits at a predictable cost.

  • “How can my business improve?” Solved with our Monthly Principals call
  • “How can I increase adoption?” Solved with our Unlimited Training
  • “How can I control my costs?” Solved with our Capacity Management and Licensing Optimization
  • “How can I…?” Solved with “The Works” from Forceworks!

“The Works”, as the name suggests, encompasses everything except development code. However, with Microsoft’s advancements in the ‘low-code’ platform, this service meets the needs of most customers!

Managing a business is demanding enough without having to worry about a ‘System’ that simply performs… consistently. Imagine a system specifically designed, constructed, and maintained for your unique business requirements. No haggling over changes or monitoring accumulating billable hours. This service removes the entire tech burden, allowing you to concentrate on your business objectives.

Consider the time, resources, and stress you’ve already spent, or might spend, on deploying, configuring, supporting, extending, and maintaining a system to achieve your goals, whether they be increasing sales, reducing costs, enhancing customer satisfaction, or any other original targets.

Frequently Asked Questions

Here are some answers to questions asked about “The Works from Forceworks”

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This sounds too good to be true, what's the Catch?

There is No Catch! This includes everything but Development Code, and for 90% of customers, there will not be a need for any development code. Plus, we have no incentive to “Push” development code. We make it available for those few customers who have a legitimate need for development code.

Why haven't I heard of this kind of Services Model before?

Because we invented it!

Forceworks has been a pioneer for as long as we have been around. To us, given where technology sits today, this was the most logical next model to come forward.

We were just the first consulting firm confident enough to offer it!

We wrote a 33-page guide to Modern Service Models! Get your copy here

How is this Better than any other Services Model?

Simple. By eliminating scope and hours from the relationship, our customers maximize the value of their solutions, taking full advantage of everything Microsoft Business Applications offer to improve their business outcomes.

Who can Access the Included Services?

You will decide!

Typically, for Support and Training, all of your internal users can create requests.

There is normally a smaller group that oversees the direction.

What if one of my Users Requests a Change?

Users can freely submit Questions, Report Errors, and Suggest Improvements.

However, any request that would lead to altering the functionality of the system, will require approval from a designated person(s) on your team.

How do we Communicate?

Again, Your Choice!

For each Customer, we will set up a dedicated communication channel. Either an exclusive distribution list (Yes, old-school :)). Any user you want to have access to the list can be directed to a form on our site to be added to the list.

A considerable advantage is that every user can see, follow along, and contribute to every item. Our Forceworks Principals also monitor this feed.

While this might seem like an “old-school” method, Microsoft uses the same method to communicate with MVPs!

Or we can set up a dedicated Microsoft Team if you prefer.

Or you can create the list or Team and add our team to it. It’s your choice.

What is not Included?

Not much!

With Microsoft’s advances with the platform around “low-code”, our specialists can most likely handle anything needed. It is a much rarer occasion where code development is required today.

“Customizations”, even advanced customizations, do not mean “Code Development” very often.

However, “Code Development” is specifically excluded from the subscription.

What if I Need Something that is not Included?

On the rare occasion where actual “Code Development” is either required or deemed more efficient, Subscribers can purchase the development hours they want using our “Development Blocks” model at “The Works” preferred rates.

Do you offer a discount for Non-Profits?

Absolutely!

Forceworks offers a 10% discount on all services to Microsoft Approved Non-Profit Organizations.

What is the Term of the Subscription Agreement?

From 1 to 36 months, you will select that when creating a Quote.

I have another question not answered here

Use the Contact Us form below. That is where these FAQ questions came from 🙂

“We’ve just loved working with Forceworks, particularly because it doesn’t feel like we’re wasting time. It feels like they’re working in our best interest to get what we’re trying to accomplish and our goals done.”

Kyle Benedetti

IT Manager, Vineyard Columbus

Get a Free Instant Quote or Contact us below to get “The Works” to Work for You