The Works

from Forceworks

Introducing a revolutionary, all-inclusive, and modern ‘Services as a Subscription’ model for the Microsoft Power Platform, Microsoft Dynamics 365, and RapidStart CRM. This engagement model spans fourteen categories, including unlimited deployments, customizations, user training, and support, plus much more.

IMPOSSIBLE

IS POSSIBLE

The Works

from Forceworks

Introducing a revolutionary, all-inclusive, and modern ‘Services as a Subscription’ model for the Microsoft Power Platform, Microsoft Dynamics 365, and RapidStart CRM. This engagement model spans fourteen categories, including unlimited deployments, customizations, user training, and support, plus much more.

IMPOSSIBLE

IS POSSIBLE

You’re Covered with “The Works”

Fourteen Categories of Unlimited Services

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Advice and Consulting

Tools are essential, but what, how, and where to deploy them to impact your business positively? we can advise you.

Included with “The Works” is a monthly Strategic Advisory call with our two Principals; both Microsoft Business Applications MVPs.

Solution Design

There are a lot of wrong ways to build things. Fortunately, there are right ways also, and we know those.

Deployment

Just getting started, or adding a new environment? We’ll take care of that and shoot your team logins when it’s ready

Solution Customization

Our team is at your service by adding tables, columns, forms, views, workflows, dashboards, etc.

Automation

Eliminating repetitive manual actions or processes not only saves time but increases accuracy. We do this “Automatically”

User Support

Your users can get stuck or confused. We can answer their questions to keep them humming along

User Training

Whether onboarding new people or new features, we’re here to educate your team on “Best Practices”

Reporting

How many green widgets did you sell on St Patrick’s day? Not a problem, we’ll whip up a chart

Cost Management

User Licensing and Data Capacity are not free! We’ll closely monitor to make sure you never pay more than you need.

Systems Monitoring

What’s going on with your system? How is it being used or abused? We’ll keep you posted on what we see

Data Management

Data is the lifeblood of business today, but bad data is damaging and costly. We’ll keep an eye on that

System & User Security

Bob needs to see the whole alphabet, but Sally should only see A, K, and Z? No problem, we’ll wire that up for you

System Administration

Adding or removing users, adjusting roles, updating configurations… we can do this in our sleep… but we’ll be awake

"The Works" App

“The Works” app, a solution installed in your environment(s) for easy user access to ask questions, report issues, or suggest improvement ideas in real-time!

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The Works from Forceworks

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Forget about Forms and Chats
I just want to talk to somebody!!!

“The Works” has been a game changer for our massive CRM project. Before, our internal team was backlogged with customization and service requests, ideas, and issues. But now, the Forceworks team collects and resolves them for us, freeing up our time for other tasks. We love not worrying about tracking the hours and dollars with the predictable monthly fee model.

Keith Perfect

Director of Technology & Intelligence, Northrop & Johnson Yachts

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Covered Products

All of the above services are included for all of these covered products in your Base Subscription.

“The Works is modern, you know, and that allows us to continue the dynamic nature of our business when we have business critical needs. It gives us predictability in our finances and that makes the finance team very happy to know that there’s this cost that we expect monthly.”

Erik Zettersten

Head of Technology, VeeFriends (A Gary Vaynerchuk Company)

Microsoft Power Apps

Power Apps

Rapid Development Platform for Apps and Mobile Apps

Microsoft AI Builder

A.I. Builder

RS23

RapidStart CRM for Dataverse

The #1 Ranked Power Platform CRM

Microsoft Power Automate

Power Automate

Process Automation and Integration Platform

Dataverse scalable

Dataverse

Microsoft’s Foundational Relational Data Platform

RapidStart CRM Icon

RapidStart Project for Dataverse

A simpler alternative to Microsoft Dynamics 365 Project Operations for smaller teams.

Microsoft Power BI

Microsoft Power BI

The Market-Leading Business Intelligence Platform.

msteamsicon

Microsoft Teams

Integration with the leading Communications Platform.

RS23

RapidStart Field Service for Dataverse

A simpler alternative to Microsoft Dynamics 365 Field Service for smaller teams.

Microsoft Power Pages

Power Pages

Business Portal Platform for
Self-Service solutions for constituents.
Dynamics 365 App for Outlook

App for Outlook

Integration with the leading Email Client.

RS23

RapidStart CRM Business Central Addon

Bring Business Central Data into RapidStart CRM

Microsoft Power Virtual Agents

Power Virtual Agents

AI-Driven Chat Bots Platform

sharepointicon

Microsoft SharePoint

Integration with the leading document management platform.

RS23

RapidStart CRM Time Sheets Addon

Track Time for Payroll and Billing in RapidStart CRM

Need Even More?

While the List of Products covered in The Works Base Subscription is quite extensive, some customers want even more!! We also offer these Premium Product Services Addons:

“We wanted somebody to come alongside us and just kickstart our whole process so we could get up and running really fast. And it’s going faster than we ever imagined it would. So that’s something we just didn’t even know was available until we stumbled upon Forceworks. So that’s far and away the most attractive thing about them, but I will also say that the money thing is great. We can plan it out and it was really easy to get approved.”

Kyle Benedetti

IT Manager, Vineyard Columbus

Dynamics 365 Sales

Dynamics 365 Sales

The Microsoft Dynamics 365
Enterprise Sales Solution

ProjectServiceAutomation scalable

Dynamics 365 Project Operations

The Microsoft Dynamics 365 Enterprise Project Solution

CustomerService scalable

Dynamics 365 Customer Service

The Microsoft Dynamics 365
Enterprise Customer Service Solution

CustomerVoice scalable

Dynamics 365 Customer Voice

The Microsoft Dynamics 365 Enterprise Forms Solution

CustomerInsights scalable

Dynamics 365 Customer Insights - Data

Microsoft’s Enterprise Customer Data Platform

3rdparty

Third-Party Solutions

We can configure and manage any of your connected third-party solutions

Marketing scalable

Customer Insights - Journeys

The Microsoft Dynamics 365
Enterprise Marketing Solution

CustomerServiceInsights scalable

Dynamics 365 Customer Service Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

FieldService scalable

Dynamics 365 Field Service Automation

The Microsoft Dynamics 365 Enterprise Field Service Solution

SalesInsights scalable

Sales Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

* Development Hours may be required for integration work.

You can select Premium Addons using our Quote Generator!

Covered Products

All of the above services are included for all of these covered products in your Base Subscription.

Microsoft Power Apps

Power Apps

Rapid Development Platform for Apps and Mobile Apps

Microsoft Power BI

Microsoft Power BI

The Market-Leading Business Intelligence Platform.

Microsoft Power Virtual Agents

Power Virtual Agents

AI-Driven Chat Bots Platform

Dataverse scalable

Dataverse

Microsoft’s Foundational Relational Data Platform

Dynamics 365 App for Outlook

App for Outlook

Integration with the leading Email Client.

RS23

RapidStart CRM for Dataverse

The #1 Ranked Power Platform CRM

RS23

RapidStart Field Service for Dataverse

A simpler alternative to Microsoft Dynamics 365 Field Service for smaller teams.

RS23

RapidStart CRM Time Sheets Addon

Track Time for Payroll and Billing in RapidStart CRM

Microsoft Power Automate

Power Automate

Process Automation and Integration Platform

Microsoft Power Pages

Power Pages

Business Portal Platform for
Self-Service solutions for constituents.
Microsoft AI Builder

A.I. Builder

msteamsicon

Microsoft Teams

Integration with the leading Communications Platform.

sharepointicon

Microsoft SharePoint

Integration with the leading document management platform.

RapidStart CRM Icon

RapidStart Project for Dataverse

A simpler alternative to Microsoft Dynamics 365 Project Operations for smaller teams.

RS23

RapidStart CRM Business Central Addon

Bring Business Central Data into RapidStart CRM

Need Even More?

While the List of Products covered in The Works Base Subscription is quite extensive, some customers want even more!! We also offer these Premium Product Services Addons:

Dynamics 365 Sales

Dynamics 365 Sales

The Microsoft Dynamics 365
Enterprise Sales Solution

CustomerInsights scalable

Dynamics 365 Customer Insights - Data

Microsoft’s Enterprise Customer Data Platform

FieldService scalable

Dynamics 365 Field Service Automation

The Microsoft Dynamics 365 Enterprise Field Service Solution

CustomerVoice scalable

Dynamics 365 Customer Voice

The Microsoft Dynamics 365 Enterprise Forms Solution

CustomerServiceInsights scalable

Dynamics 365 Customer Service Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

CustomerService scalable

Dynamics 365 Customer Service

The Microsoft Dynamics 365
Enterprise Customer Service Solution

Marketing scalable

Customer Insights - Journeys

The Microsoft Dynamics 365
Enterprise Marketing Solution

ProjectServiceAutomation scalable

Dynamics 365 Project Operations

The Microsoft Dynamics 365 Enterprise Project Solution

3rdparty

Third-Party Solutions

We can configure and manage any of your connected third-party solutions

SalesInsights scalable

Sales Insights

A Microsoft Dynamics 365 Enterprise Insights Solution

You can select Premium Addons using our Quote Generator!

* Development Hours may be required for integration work.

worksinclusive

“Forceworks, and specifically Vlad and Steve have been awesome partners in this whole endeavor. We talk regularly, last time we talked about future-proofing. We’re just super excited to see where Forceworks and VeeFriends go in the future and super honored to be part of their new modern subscription model.”

Erik Zettersten

Head of Technology, VeeFriends (A Gary Vaynerchuk Company)

What is “The Works”?

The Works represents our innovative “Services-as-a-Subscription” concept, tailored for customers seeking continuous, unlimited customizations, support, and training. This model is especially suitable for small to corporate-sized organizations looking to optimize business benefits at a predictable cost.

  • “How can my business improve?” Solved with our Monthly Principals call
  • “How can I increase adoption?” Solved with our Unlimited Training
  • “How can I control my costs?” Solved with our Capacity Management and Licensing Optimization
  • “How can I…?” Solved with “The Works” from Forceworks!

“The Works”, as the name suggests, encompasses everything except development code. However, with Microsoft’s advancements in the ‘low-code’ platform, this service meets the needs of most customers!

Managing a business is demanding enough without having to worry about a ‘System’ that simply performs… consistently. Imagine a system specifically designed, constructed, and maintained for your unique business requirements. No haggling over changes or monitoring accumulating billable hours. This service removes the entire tech burden, allowing you to concentrate on your business objectives.

Consider the time, resources, and stress you’ve already spent, or might spend, on deploying, configuring, supporting, extending, and maintaining a system to achieve your goals, whether they be increasing sales, reducing costs, enhancing customer satisfaction, or any other original targets.

Frequently Asked Questions

Here are some answers to questions asked about “The Works from Forceworks”

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This sounds too good to be true, what's the Catch?

There is No Catch! This includes everything but Development Code, and for 90% of customers, there will not be a need for any development code. Plus, we have no incentive to “Push” development code. We make it available for those few customers who have a legitimate need for development code.

Why haven't I heard of this kind of Services Model before?

Because we invented it!

Forceworks has been a pioneer for as long as we have been around. To us, given where technology sits today, this was the most logical next model to come forward.

We were just the first consulting firm confident enough to offer it!

We wrote a 33-page guide to Modern Service Models! Get your copy here

How is this Better than any other Services Model?

Simple. By eliminating scope and hours from the relationship, our customers maximize the value of their solutions, taking full advantage of everything Microsoft Business Applications offer to improve their business outcomes.

Who can Access the Included Services?

You will decide!

Typically, for Support and Training, all of your internal users can create requests.

There is normally a smaller group that oversees the direction.

What if one of my Users Requests a Change?

Users can freely submit Questions, Report Errors, and Suggest Improvements.

However, any request that would lead to altering the functionality of the system, will require approval from a designated person(s) on your team.

How do we Communicate?

Again, Your Choice!

For each Customer, we will set up a dedicated communication channel. Either an exclusive distribution list (Yes, old-school :)). Any user you want to have access to the list can be directed to a form on our site to be added to the list.

A considerable advantage is that every user can see, follow along, and contribute to every item. Our Forceworks Principals also monitor this feed.

While this might seem like an “old-school” method, Microsoft uses the same method to communicate with MVPs!

Or we can set up a dedicated Microsoft Team if you prefer.

Or you can create the list or Team and add our team to it. It’s your choice.

What is not Included?

Not much!

With Microsoft’s advances with the platform around “low-code”, our specialists can most likely handle anything needed. It is a much rarer occasion where code development is required today.

“Customizations”, even advanced customizations, do not mean “Code Development” very often.

However, “Code Development” is specifically excluded from the subscription.

What if I Need Something that is not Included?

On the rare occasion where actual “Code Development” is either required or deemed more efficient, Subscribers can purchase the development hours they want using our traditional “Support by Blocks” model at “The Works” discounted rates.

Do you offer a discount for Non-Profits?

Absolutely!

Forceworks offers a 15% discount on all services to Microsoft Approved Non-Profit Organizations.

What is the Term of the Subscription Agreement?

The Subscription Agreement is for a one-year term, and the subscription automatically renews unless canceled.

I have another question not answered here

Use the Contact Us form below. That is where these FAQ questions came from 🙂

“We’ve just loved working with Forceworks, particularly because it doesn’t feel like we’re wasting time. It feels like they’re working in our best interest to get what we’re trying to accomplish and our goals done.”

Kyle Benedetti

IT Manager, Vineyard Columbus

Link to review our Development Support Option: Support by Blocks

Get a Free Instant Quote or Contact us below to get “The Works” to Work for You