The Works
from Forceworks
Introducing a revolutionary, all-inclusive, and modern ‘Services as a Subscription’ model for the Microsoft Power Platform, Microsoft Dynamics 365, and RapidStart CRM. This engagement model spans fourteen categories, including unlimited deployments, customizations, user training, and support, plus much more.
IMPOSSIBLE
IS POSSIBLE
The Works
from Forceworks
Introducing a revolutionary, all-inclusive, and modern ‘Services as a Subscription’ model for the Microsoft Power Platform, Microsoft Dynamics 365, and RapidStart CRM. This engagement model spans fourteen categories, including unlimited deployments, customizations, user training, and support, plus much more.
IMPOSSIBLE
IS POSSIBLE
You’re Covered with “The Works”
Fourteen Categories of Unlimited Services
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Advice and Consulting
Tools are essential, but what, how, and where to deploy them to impact your business positively? we can advise you.
Included with “The Works” is a monthly Strategic Advisory call with our two Principals; both Microsoft Business Applications MVPs.
Solution Design
There are a lot of wrong ways to build things. Fortunately, there are right ways also, and we know those.
Deployment
Just getting started, or adding a new environment? We’ll take care of that and shoot your team logins when it’s ready
Solution Customization
Our team is at your service by adding tables, columns, forms, views, workflows, dashboards, etc.
Automation
Eliminating repetitive manual actions or processes not only saves time but increases accuracy. We do this “Automatically”
User Support
Your users can get stuck or confused. We can answer their questions to keep them humming along
User Training
Whether onboarding new people or new features, we’re here to educate your team on “Best Practices”
Reporting
How many green widgets did you sell on St Patrick’s day? Not a problem, we’ll whip up a chart
Cost Management
User Licensing and Data Capacity are not free! We’ll closely monitor to make sure you never pay more than you need.
Systems Monitoring
What’s going on with your system? How is it being used or abused? We’ll keep you posted on what we see
Data Management
Data is the lifeblood of business today, but bad data is damaging and costly. We’ll keep an eye on that
System & User Security
Bob needs to see the whole alphabet, but Sally should only see A, K, and Z? No problem, we’ll wire that up for you
System Administration
Adding or removing users, adjusting roles, updating configurations… we can do this in our sleep… but we’ll be awake
"The Works" App
“The Works” app, a solution installed in your environment(s) for easy user access to ask questions, report issues, or suggest improvement ideas in real-time!
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Get an Instant Quote for
The Works from Forceworks
Forget about Forms and Chats
I just want to talk to somebody!!!
“The Works” has been a game changer for our massive CRM project. Before, our internal team was backlogged with customization and service requests, ideas, and issues. But now, the Forceworks team collects and resolves them for us, freeing up our time for other tasks. We love not worrying about tracking the hours and dollars with the predictable monthly fee model.
Covered Products
All of the above services are included for all of these covered products in your Base Subscription.
“The Works is modern, you know, and that allows us to continue the dynamic nature of our business when we have business critical needs. It gives us predictability in our finances and that makes the finance team very happy to know that there’s this cost that we expect monthly.”
Power Apps
Rapid Development Platform for Apps and Mobile Apps
A.I. Builder
RapidStart CRM for Dataverse
The #1 Ranked Power Platform CRM
Power Automate
Process Automation and Integration Platform
Dataverse
Microsoft’s Foundational Relational Data Platform
RapidStart Project for Dataverse
A simpler alternative to Microsoft Dynamics 365 Project Operations for smaller teams.
Microsoft Power BI
The Market-Leading Business Intelligence Platform.
Microsoft Teams
Integration with the leading Communications Platform.
RapidStart Field Service for Dataverse
A simpler alternative to Microsoft Dynamics 365 Field Service for smaller teams.
Power Pages
Self-Service solutions for constituents.
App for Outlook
Integration with the leading Email Client.
RapidStart CRM Business Central Addon
Bring Business Central Data into RapidStart CRM
Power Virtual Agents
AI-Driven Chat Bots Platform
Microsoft SharePoint
Integration with the leading document management platform.
RapidStart CRM Time Sheets Addon
Track Time for Payroll and Billing in RapidStart CRM
Need Even More?
While the List of Products covered in The Works Base Subscription is quite extensive, some customers want even more!! We also offer these Premium Product Services Addons:
“We wanted somebody to come alongside us and just kickstart our whole process so we could get up and running really fast. And it’s going faster than we ever imagined it would. So that’s something we just didn’t even know was available until we stumbled upon Forceworks. So that’s far and away the most attractive thing about them, but I will also say that the money thing is great. We can plan it out and it was really easy to get approved.”
Dynamics 365 Sales
The Microsoft Dynamics 365
Enterprise Sales Solution
Dynamics 365 Project Operations
The Microsoft Dynamics 365 Enterprise Project Solution
Dynamics 365 Customer Service
The Microsoft Dynamics 365
Enterprise Customer Service Solution
Dynamics 365 Customer Voice
The Microsoft Dynamics 365 Enterprise Forms Solution
Dynamics 365 Customer Insights - Data
Microsoft’s Enterprise Customer Data Platform
Third-Party Solutions
We can configure and manage any of your connected third-party solutions
Customer Insights - Journeys
The Microsoft Dynamics 365
Enterprise Marketing Solution
Dynamics 365 Customer Service Insights
A Microsoft Dynamics 365 Enterprise Insights Solution
Dynamics 365 Field Service Automation
The Microsoft Dynamics 365 Enterprise Field Service Solution
Sales Insights
A Microsoft Dynamics 365 Enterprise Insights Solution
* Development Hours may be required for integration work.
You can select Premium Addons using our Quote Generator!
Covered Products
All of the above services are included for all of these covered products in your Base Subscription.
Power Apps
Rapid Development Platform for Apps and Mobile Apps
Microsoft Power BI
The Market-Leading Business Intelligence Platform.
Power Virtual Agents
AI-Driven Chat Bots Platform
Dataverse
Microsoft’s Foundational Relational Data Platform
App for Outlook
Integration with the leading Email Client.
RapidStart CRM for Dataverse
The #1 Ranked Power Platform CRM
RapidStart Field Service for Dataverse
A simpler alternative to Microsoft Dynamics 365 Field Service for smaller teams.
RapidStart CRM Time Sheets Addon
Track Time for Payroll and Billing in RapidStart CRM
Power Automate
Process Automation and Integration Platform
Power Pages
Self-Service solutions for constituents.
A.I. Builder
Microsoft Teams
Integration with the leading Communications Platform.
Microsoft SharePoint
Integration with the leading document management platform.
RapidStart Project for Dataverse
A simpler alternative to Microsoft Dynamics 365 Project Operations for smaller teams.
RapidStart CRM Business Central Addon
Bring Business Central Data into RapidStart CRM
Need Even More?
While the List of Products covered in The Works Base Subscription is quite extensive, some customers want even more!! We also offer these Premium Product Services Addons:
Dynamics 365 Sales
The Microsoft Dynamics 365
Enterprise Sales Solution
Dynamics 365 Customer Insights - Data
Microsoft’s Enterprise Customer Data Platform
Dynamics 365 Field Service Automation
The Microsoft Dynamics 365 Enterprise Field Service Solution
Dynamics 365 Customer Voice
The Microsoft Dynamics 365 Enterprise Forms Solution
Dynamics 365 Customer Service Insights
A Microsoft Dynamics 365 Enterprise Insights Solution
Dynamics 365 Customer Service
The Microsoft Dynamics 365
Enterprise Customer Service Solution
Customer Insights - Journeys
The Microsoft Dynamics 365
Enterprise Marketing Solution
Dynamics 365 Project Operations
The Microsoft Dynamics 365 Enterprise Project Solution
Third-Party Solutions
We can configure and manage any of your connected third-party solutions
Sales Insights
A Microsoft Dynamics 365 Enterprise Insights Solution
You can select Premium Addons using our Quote Generator!
* Development Hours may be required for integration work.
“Forceworks, and specifically Vlad and Steve have been awesome partners in this whole endeavor. We talk regularly, last time we talked about future-proofing. We’re just super excited to see where Forceworks and VeeFriends go in the future and super honored to be part of their new modern subscription model.”
What is “The Works”?
The Works represents our innovative “Services-as-a-Subscription” concept, tailored for customers seeking continuous, unlimited customizations, support, and training. This model is especially suitable for small to corporate-sized organizations looking to optimize business benefits at a predictable cost.
- “How can my business improve?” Solved with our Monthly Principals call
- “How can I increase adoption?” Solved with our Unlimited Training
- “How can I control my costs?” Solved with our Capacity Management and Licensing Optimization
- “How can I…?” Solved with “The Works” from Forceworks!
“The Works”, as the name suggests, encompasses everything except development code. However, with Microsoft’s advancements in the ‘low-code’ platform, this service meets the needs of most customers!
Managing a business is demanding enough without having to worry about a ‘System’ that simply performs… consistently. Imagine a system specifically designed, constructed, and maintained for your unique business requirements. No haggling over changes or monitoring accumulating billable hours. This service removes the entire tech burden, allowing you to concentrate on your business objectives.
Consider the time, resources, and stress you’ve already spent, or might spend, on deploying, configuring, supporting, extending, and maintaining a system to achieve your goals, whether they be increasing sales, reducing costs, enhancing customer satisfaction, or any other original targets.
Frequently Asked Questions
Here are some answers to questions asked about “The Works from Forceworks”
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This sounds too good to be true, what's the Catch?
There is No Catch! This includes everything but Development Code, and for 90% of customers, there will not be a need for any development code. Plus, we have no incentive to “Push” development code. We make it available for those few customers who have a legitimate need for development code.
Why haven't I heard of this kind of Services Model before?
Because we invented it!
Forceworks has been a pioneer for as long as we have been around. To us, given where technology sits today, this was the most logical next model to come forward.
We were just the first consulting firm confident enough to offer it!
We wrote a 33-page guide to Modern Service Models! Get your copy here
How is this Better than any other Services Model?
Simple. By eliminating scope and hours from the relationship, our customers maximize the value of their solutions, taking full advantage of everything Microsoft Business Applications offer to improve their business outcomes.
Who can Access the Included Services?
You will decide!
Typically, for Support and Training, all of your internal users can create requests.
There is normally a smaller group that oversees the direction.
What if one of my Users Requests a Change?
Users can freely submit Questions, Report Errors, and Suggest Improvements.
However, any request that would lead to altering the functionality of the system, will require approval from a designated person(s) on your team.
How do we Communicate?
Again, Your Choice!
For each Customer, we will set up a dedicated communication channel. Either an exclusive distribution list (Yes, old-school :)). Any user you want to have access to the list can be directed to a form on our site to be added to the list.
A considerable advantage is that every user can see, follow along, and contribute to every item. Our Forceworks Principals also monitor this feed.
While this might seem like an “old-school” method, Microsoft uses the same method to communicate with MVPs!
Or we can set up a dedicated Microsoft Team if you prefer.
Or you can create the list or Team and add our team to it. It’s your choice.
What is not Included?
Not much!
With Microsoft’s advances with the platform around “low-code”, our specialists can most likely handle anything needed. It is a much rarer occasion where code development is required today.
“Customizations”, even advanced customizations, do not mean “Code Development” very often.
However, “Code Development” is specifically excluded from the subscription.
What if I Need Something that is not Included?
On the rare occasion where actual “Code Development” is either required or deemed more efficient, Subscribers can purchase the development hours they want using our traditional “Support by Blocks” model at “The Works” discounted rates.
Do you offer a discount for Non-Profits?
Absolutely!
Forceworks offers a 15% discount on all services to Microsoft Approved Non-Profit Organizations.
What is the Term of the Subscription Agreement?
The Subscription Agreement is for a one-year term, and the subscription automatically renews unless canceled.
I have another question not answered here
Use the Contact Us form below. That is where these FAQ questions came from 🙂
“We’ve just loved working with Forceworks, particularly because it doesn’t feel like we’re wasting time. It feels like they’re working in our best interest to get what we’re trying to accomplish and our goals done.”
Link to review our Development Support Option: Support by Blocks
Get a Free Instant Quote or Contact us below to get “The Works” to Work for You
Well, this is awkward…
I could have SWORN you were looking for Cost Predictability in the support and evolution of your business applications.
But now you’re leaving without even knowing the surprisingly low cost?
You were a minute away!
At least grab our 33-page Guide to Modern Services Models…
What about Development Code?
But we also have customers specifically looking for highly advanced capabilities knowing that code will be necessary.
To address this type of Customer requirement, we have created two options.
Code Projects
If you have an occasional need for code development, our Support by Blocks model will likely be the most economical approach. When purchased alongside our Works model, the hours are available for use for as long as you are a Works Subscriber at Discounted rates. Of course, you can purchase blocks as a non-subscriber at our standard rates.
Code as a Service
If you know you will have a continuous need for code development, our Industry-First Code as a Service model could be a more economical approach. Available as an add-on to the Works Subscription in 40 or 80 hour per month blocks at our absolute lowest cost. You can add Code as a Service using our Instant Quote Generator.
