The Worksfrom Forceworks/Next

Forceworks/Next pioneered the groundbreaking “Services as a Subscription” model, revolutionizing services delivery for the Microsoft Power Platform, Microsoft Dynamics 365 CRM, Microsoft Copilot Agents, and RapidStart CRM.

This innovative approach ensures you have all the support you need from the beginning of your journey and challenges conventional hours-based models, offering unmatched alignment, flexibility, and efficiency.

Fourteen Categories of Unlimited Services

Advice and Consulting

Strategic guidance and expert consultation for your Microsoft Power Platform, Dynamics 365, and Copilot Agent initiatives. Our seasoned consultants provide architectural reviews, best practice recommendations, technology roadmaps, and strategic planning to ensure your investments align with business objectives. Every other month, you can schedule exclusive blue-sky thinking sessions with our principals to explore innovative possibilities and future opportunities. We help you navigate complex decisions, avoid common pitfalls, and maximize the value of your Microsoft technology stack.

Solution Design

Comprehensive solution architecture and design services tailored to your business needs. We create detailed blueprints, data models, user experience designs, and technical specifications that serve as the foundation for successful implementations. Our design process incorporates industry best practices, scalability considerations, and future-proofing strategies to ensure your solutions grow with your business.

Deployment

Professional deployment services ensuring smooth implementation and go-live processes. From initial setup and configuration to full production rollouts, we manage every aspect of your deployment. Our proven methodologies minimize disruption, ensure data integrity, and include comprehensive testing, user acceptance, and cutover planning for seamless transitions.

Solution Customization

Configuration and customization to extend platform capabilities for your unique requirements. We create custom applications, workflows, business rules, and automated processes using the powerful low-code/no-code capabilities of the Microsoft Power Platform. Our approach maximizes platform features to deliver solutions that perfectly match your business processes while maintaining upgradeability and avoiding technical debt.

Integration Services

Seamless integration with existing systems and third-party applications using Power Platform's built-in connectors and low-code integration tools. We leverage Power Automate, Logic Apps, and pre-built connectors to connect your Microsoft platforms with ERP systems, databases, cloud services, and other applications. Where standard connectors exist, we configure data flows without code. Our integrations ensure real-time data synchronization, eliminate silos, and create a unified technology ecosystem using platform capabilities.

Data Migration

Secure and efficient data migration from legacy systems to modern platforms. Our data migration services include comprehensive data mapping, cleansing, transformation, and validation processes. We ensure zero data loss, maintain data relationships, and optimize data structures for performance while providing detailed audit trails and rollback capabilities.

Training and Enablement

Comprehensive training programs to empower your team and maximize platform adoption. We deliver role-based training, create custom documentation, develop video tutorials, and provide hands-on workshops. Our enablement approach ensures users understand not just how to use the system, but how to leverage it effectively to improve their daily work.

Support and Maintenance

Ongoing support and maintenance to ensure optimal system performance. Our support services include issue resolution, system monitoring, regular health checks, patch management, and proactive maintenance. We provide tiered support levels with guaranteed response times, ensuring your systems remain stable, secure, and performing at their best.

Performance Optimization

System tuning and optimization for enhanced performance and user experience. We analyze system bottlenecks, optimize queries, improve data structures, and fine-tune configurations to maximize speed and responsiveness. Our performance optimization services include load testing, capacity planning, and implementing caching strategies for optimal user experience.

Security and Compliance

Implementation of security best practices and compliance requirements. We configure role-based access controls, implement data encryption, establish audit trails, and ensure compliance with industry regulations like GDPR, HIPAA, and SOC 2. Our security services include vulnerability assessments, penetration testing, and ongoing security monitoring.

Business Process Automation

Automation of repetitive tasks and workflows to increase efficiency. We identify automation opportunities, design intelligent workflows, implement robotic process automation (RPA), and create AI-powered processes. Our automation solutions reduce manual effort, minimize errors, accelerate processes, and free your team to focus on high-value activities.

Reporting and Analytics

Advanced reporting and analytics solutions for data-driven decision making. We build interactive dashboards, create complex reports, implement predictive analytics, and establish KPI tracking systems. Our analytics solutions provide real-time insights, trend analysis, and actionable intelligence that drives informed business decisions.

Change Management

Structured approach to managing organizational change and user adoption. We develop communication strategies, create adoption plans, identify and train champions, and measure adoption success. Our change management services ensure smooth transitions, minimize resistance, and maximize the return on your technology investments through effective user engagement.

Quality Assurance

Comprehensive testing and quality assurance services for reliable solutions. We perform functional testing, integration testing, performance testing, security testing, and user acceptance testing. Our QA processes include test automation, regression testing, and continuous quality monitoring to ensure your solutions meet the highest standards of reliability and performance.

Need custom development code? While The Works covers extensive configuration and low-code/no-code solutions, when specialized coding is required, exclusively for our subscribers, we offer Development Blocks – prepaid hours specifically for custom development work that goes beyond platform capabilities.

Why Choose The Works?

Predictable Costs

Fixed subscription model eliminates budget surprises and enables better financial planning.

Unlimited Support

Access to all fourteen service categories without worrying about hourly limits.

Strategic Partnership

True alignment with your business goals through a partnership-focused approach.

Ready to transform how you leverage Microsoft technologies?

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